Terms of service
Introductory provisions
1.1. These terms and conditions (hereinafter referred to as the “Terms”) govern the legal relations between:
Seller: Andrea Galanská, Company ID: 06780687, registered office: Veverkova 494/35
Prague 7, 170 00, Czech Republic (hereinafter referred to as the “Seller”), and
Buyer: A natural or legal person who concludes a purchase contract through the online store at www.monojackbrand.com (hereinafter referred to as the “E-shop”).
1.2. The Seller is not a VAT payer.
1.3. Contact details:
Phone: +420 732 967 109
E-mail: info@monojackbrand.com
Website: www.monojackbrand.com
1.4. These terms and conditions come into effect on 1 January 2025.
Goods offered
2.1. The Seller offers goods made based on its own designs and cuts, including clothing such as kimonos, T-shirts, skirts, shorts and other products. All products are original designs and made to measure.
2.2. In the event of individual demand, the Seller may offer custom production, which is an additional service that is not part of the standard offer. This service may be associated with additional costs.
2.3. The custom production time ranges between 2 - 3 working weeks. In the event of an extension of the production time, the Buyer will be informed. The Seller is not liable for damages caused by the extension of the delivery time. The stated delivery time is indicative and may vary depending on the current utilization of production capacity. The Buyer acknowledges that a fixed delivery date cannot be guaranteed for custom production and that an order does not automatically constitute a legal right to delivery within the specified time. The Seller undertakes to inform the Buyer of any extension of the production time.
2.4. Some products are not in stock and will be manufactured to order. The standard production and delivery time is 2-3 working weeks. The Buyer will be informed about the progress of production and shipment by e-mail. The Seller is not liable for damages caused by the extension of the delivery time. In accordance with Section 1837 letter d) of the Civil Code, the Buyer cannot withdraw from the contract for the supply of goods manufactured according to his individual requirements.
Order and conclusion of the contract
3.1. The purchase contract is concluded when the Buyer receives the order confirmation from the Seller in text form (e.g. by e-mail).
3.2. If the goods are not in stock and are manufactured to order, the Seller undertakes to inform the Buyer of the expected production and delivery time. The standard production and delivery time is 2-3 working weeks.
3.3. Please note that custom-made goods (custom-made products) cannot be returned or exchanged unless they contain a manufacturing defect or other defect that can be claimed under applicable law.
Payment terms
4.1. Payment for goods is only possible in advance using one of the following methods:
Payment card via a payment gateway,
Bank transfer to the Seller's account.
Cash upon personal collection in Prague.
4.2. Without receipt of payment, the order is not processed and remains pending. If payment is not made within 7 days of placing the order, the order will be canceled. All payments are made in CZK by default, unless otherwise specified in the order. When paying from other countries, the amount may be deducted in the local currency according to the current exchange rate of the payment service provider.
4.3 The Buyer may cancel the order before payment is made without any penalties. After payment, it is no longer possible to cancel the order, unless it concerns goods that are subject to the statutory right of withdrawal. The right of withdrawal does not apply to goods manufactured to order according to the buyer's specifications (e.g. tailor-made goods).
Production and delivery time
5.1. If the goods are not in stock and are manufactured to order, the Seller undertakes to inform the Buyer of the expected production and delivery time. The standard production and delivery time is 2-3 working weeks.
5.2. The Seller is not liable for damages caused by an extension of the delivery time. In accordance with Section 1837 letter d) of the Civil Code, the Buyer cannot withdraw from the contract for the delivery of goods manufactured according to his individual requirements.
Transport and delivery
6.1. The Seller uses the following carriers for the transport of goods:
Zásilkovna,
Czech Post.
Personal delivery in Prague is possible by arrangement.
6.2. The standard delivery time is within 5 working days from the moment of handing over the goods to the carrier, within the Czech Republic and Slovakia. To other EU countries this time is 14 working days. The goods are handed over to the carrier only after their production, which may take different lengths of time depending on the specific order. The buyer will be informed of the dispatch of the goods by e-mail. The seller is not responsible for any delay in the delivery of the shipment caused by the carrier. The stated delivery times are approximate and may vary depending on the current production capacity, the carrier's workload and other circumstances. The seller is not responsible for delays caused by factors beyond its control.
6.3. The carrier is responsible for any damage or loss of the shipment during transport. The buyer is obliged to check its condition upon receipt of the shipment and immediately notify the carrier of any defects. In the event that the Buyer discovers damage to the shipment after unpacking it, he is obliged to notify the Seller of this fact without undue delay, but no later than 48 hours from the receipt of the shipment.
Responsibility for the goods passes to the Buyer at the moment of its receipt. In the event of damage during transport, the Buyer is obliged to immediately file a complaint with the carrier, and the Seller will provide cooperation.
6.4. The Buyer is obliged to provide correct and complete information when ordering. If there is an error in the delivery address, the Seller is not responsible for non-delivery of the shipment.
Return of goods and complaints
7.1. The Buyer has the right to withdraw from the contract without giving a reason within 14 days from the receipt of the goods, if it is a standard product, with the exception of goods made to order or other goods for which there is no right to withdraw from the contract according to applicable legal regulations.
7.2. The Buyer is responsible for choosing the right size. Exchange for a different size is only possible for standard products, not for custom-made products. The costs associated with exchanging the size are borne by the Buyer.
7.3. The costs of returning the goods are borne by the Buyer.
7.4. Complaints about defective goods or returning the goods can be made by sending a form. If you want to start the return process, please download this form HERE.
7.5. Compensation for defective goods will not be provided before the Buyer returns the goods and the Seller checks the legitimacy of the complaint. If the complaint is accepted, the purchase price will be refunded to the Buyer's bank account within 14 days of the complaint being approved. The shipping costs associated with returning the goods subject to the complaint are borne by the Seller, and the shipping amount will be reimbursed to the Buyer together with the returned purchase price.
7.6. If the goods have a defect that cannot be removed or its removal would be disproportionately expensive, the Buyer has the right to an appropriate discount or may withdraw from the contract.
7.7. In the event of damage to the shipment, the Buyer is obliged to immediately inform the carrier and the Seller. A claim for a damaged shipment must be made without undue delay, no later than 10 days from delivery.
7.8. The Seller is liable for defects that occur in the goods within 24 months of receipt, unless otherwise specified in a specific case. The claim must be made as soon as possible after the defect is discovered.
Consumer rights
8.1. The Buyer has the right to claim defects in the goods within the statutory period of 24 months, unless otherwise stated.
8.2. The Buyer is protected by applicable laws that protect consumers when purchasing goods online. The Seller is obliged to inform the Buyer of all rights and conditions before concluding the contract.
8.3. The Buyer has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. This right does not apply to goods made to order or according to the Buyer's specifications, unless the goods are defective. The Buyer is obliged to send a notice of withdrawal from the contract to the Seller's e-mail and return the goods to the address specified in the contact details.
8.4. In the event of withdrawal from the contract, the Buyer has the right to a refund of the purchase price of the goods. The costs of returning the goods are borne by the Buyer. The goods must be returned in their original condition and without signs of use, otherwise the Seller reserves the right to reduce the amount returned.
8.5. The right to withdraw does not apply to goods that were made to order according to the Buyer's individual requirements or to goods that cannot be returned for hygiene reasons (for example, underwear, cosmetic products, etc.).
8.6. In the event that the goods are defective, the Buyer is entitled to file a complaint in accordance with applicable legal regulations. The complaint is filed using the form available on the E-shop. In the event of a justified complaint, the Buyer will be refunded the amount corresponding to the value of the defective goods or the goods will be exchanged for new ones, if possible.
Personal data protection (GDPR)
9.1. The Seller undertakes to protect the Buyer's privacy and personal data in accordance with applicable legal regulations on the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data (GDPR).
9.2. The Buyer's personal data, which are necessary for the performance of the purchase contract, will be processed solely for the purpose of executing the order and fulfilling the contract.
9.3. The Buyer's personal data will be stored for the period strictly necessary to fulfill the purpose of their processing, but no longer than 5 years from the last execution of the order.
9.4. The Buyer has the right to access personal data, correction, deletion, restriction of processing, data portability, in all cases stipulated by law.
9.5. The Buyer has the right to file a complaint with the supervisory authority if he believes that there has been a violation of the legal regulation on the protection of personal data.
9.6. Details of the processing of personal data are provided in a separate Personal Data Protection Statement, which is part of these Terms and Conditions.
9.7. The Buyer agrees to the processing of personal data in accordance with the Privacy Policy, which is available on the E-shop website. Personal data will be processed in accordance with the legal regulations and only for the purpose of executing the order and any communication with the customer.
Final provisions
10.1. The Seller reserves the right to change these terms and conditions at any time. Customers will be informed about the changes on the E-shop website.
10.2. If any provision of these terms and conditions is invalid or unenforceable, this does not affect the validity of the other provisions.
10.3. Legal relations between the Seller and the Buyer are governed by Czech law. In the event of a dispute, the Czech court will have jurisdiction.
10.4. The Seller reserves the right to change these terms and conditions. The Buyer will be informed about the changes via the E-shop website.